Here you can find clear answers about orders, shipping, payments, returns, refurbished products and the Veko Guarantee.
How long does delivery take?
Delivery within Germany usually takes 1–3 business days. Once your order has been shipped, you will receive a shipping confirmation with the available tracking information.
Are there any shipping costs?
No. Standard shipping within Germany is free at Vekoshop. If express shipping is available for your order, the applicable costs will be displayed directly at checkout.
Can I track my package?
Yes. Once your order has been shipped and tracking is available, you will receive your tracking number by email. You can then follow the current status of your delivery.
Which shipping carrier is used?
Depending on the product, size and shipping method, delivery is handled by DHL, Hermes or DPD. The carrier used may vary depending on the order.
Which countries does Vekoshop deliver to?
We currently sell and deliver exclusively within Germany.
Which payment methods do you accept?
Vekoshop offers several secure payment options. Depending on the order and availability, credit cards, Klarna, PayPal, Apple Pay, Google Pay and SEPA direct debit upon request by email may be available. The payment methods actually available for your order will be displayed at checkout.
Is there a minimum order value?
No. There is no minimum order value at Vekoshop. You can also purchase just one product.
Can I change or cancel an order that has already been placed?
As long as your order has not yet been shipped, you can conveniently request a cancellation through the self-service section of your order. If you would like to make a change to your order or need assistance, please contact us as soon as possible at support@vekoshop.eu.
How can I request a return?
You can request a return within the applicable withdrawal period directly through our self-service system. Select the relevant order and product and start the return process. You will then receive the necessary return information. If you need assistance, contact us at support@vekoshop.eu.
Who pays the return shipping costs?
For a standard withdrawal, the buyer bears the direct cost of returning the goods in accordance with our cancellation policy. If there is a confirmed defect or a confirmed guarantee case, Vekoshop covers the necessary return shipping costs.
What happens if my product arrives damaged or defective?
If your product arrives damaged or has a defect, please contact us at support@vekoshop.eu and provide your order number together with a brief description of the issue. Photos or videos can help us review the case more quickly. If there is a defect, your statutory warranty rights remain unaffected.
Does Vekoshop also sell used or refurbished products?
Yes. In addition to new products, Vekoshop also offers inspected, used and refurbished products. The condition of each product is stated on the product page so that you know its condition before purchasing.
What do Grade A, Grade B and Grade C mean?
Grade A refers to a product in very good condition with no or only very minor signs of use. Grade B refers to a used product in good condition that may show visible signs of use or light scratches. Grade C may show more noticeable signs of use, scratches or other cosmetic imperfections. The specific product description is always decisive.
What is the Veko Guarantee?
For products explicitly marked with “6 Month Veko Guarantee”, Vekoshop additionally offers a voluntary Veko Guarantee with a duration of 6 months. In a valid guarantee case, Vekoshop may choose, in accordance with the guarantee terms, between a free repair, a free replacement with an identical or equivalent product if available, or alternatively a Vekoshop voucher equal to the original purchase price. The Veko Guarantee is provided in addition to your statutory warranty rights and does not restrict them.
Are my data and payments secure at Vekoshop?
We use technical security measures to protect data transmitted through our online store. Payment information is processed through the available payment providers and the secure checkout infrastructure. Further information can be found in our privacy policy.
How can I contact customer service?
Our customer service is available Monday to Friday from 9:00 a.m. to 6:00 p.m. by email at support@vekoshop.eu. We aim to respond to enquiries as quickly as possible.
