At Vekoshop, we place great importance on ensuring that every purchase is safe and transparent. For this reason, we additionally offer the voluntary Veko Guarantee for specifically marked products.
The Veko Guarantee may be offered in particular for used, inspected and refurbished products, as well as products classified as Grade A, Grade B and Grade C.
Important notice regarding your statutory rights
The Veko Guarantee is provided in addition to your statutory warranty rights.
Exercising your statutory rights in the event of defects is free of charge and is neither restricted nor replaced by this guarantee.
1. Guarantor
Vekoshop
Owner: Ivan Lamanna
Schloßstraße 14
91281 Kirchenthumbach
Germany
Email: support@vekoshop.eu
Website: www.vekoshop.eu
2. Scope of the guarantee
The Veko Guarantee applies exclusively to products that are explicitly marked in the online store with “6 Month Veko Guarantee”.
These may include in particular:
used products;
inspected products;
refurbished products;
B-stock products;
Grade A products;
Grade B products;
Grade C products.
The specific guarantee marking on the individual product is decisive.
The mere classification of a product as used, inspected, refurbished, B-stock, Grade A, Grade B or Grade C does not create an entitlement to the Veko Guarantee unless the guarantee is expressly indicated for the product concerned.
The geographical scope of the guarantee is Germany.
3. Guarantee period
The Veko Guarantee is valid for six months from the date on which the goods are delivered to the customer.
4. Condition grades – Grade A, Grade B and Grade C
Vekoshop may classify used, inspected or refurbished products into condition grades according to their individual condition.
Grade A
Grade A products are in very good condition.
They may show no signs of use or only very minor cosmetic signs of use.
Grade B
Grade B products are in good used condition.
They may show visible signs of use, light scratches or other cosmetic imperfections that generally do not affect the product's intended use.
Grade C
Grade C products may show more noticeable signs of use, scratches, cosmetic imperfections or other expressly described condition characteristics.
The specific condition of each product will be described in more detail in the product description before purchase.
Classification as Grade A, Grade B or Grade C does not replace the specific product description.
Signs of use, cosmetic imperfections or other condition characteristics expressly disclosed before purchase do not, by themselves, constitute a guarantee claim.
Statutory warranty rights are not restricted by the classification of a product into a particular condition grade.
5. Coverage of the Veko Guarantee
The Veko Guarantee covers functional defects that significantly impair or prevent the intended use of the product.
This also applies to used, inspected and refurbished products, provided that the relevant functional defect was not expressly disclosed before purchase as part of the product's condition.
The Veko Guarantee does not cover, in particular:
damage caused by improper use or failure to follow the operating instructions;
damage caused by impacts, falls, liquids or other external influences;
normal wear and tear;
unauthorised repairs, modifications or interventions;
purely cosmetic signs of use that were expressly disclosed in the product description before purchase;
expressly described condition characteristics of a Grade A, Grade B or Grade C product;
damage to consumable or wear parts unless an original functional defect is present.
Your statutory warranty rights remain unaffected in all such cases.
6. Guarantee remedies
If a defect covered by the Veko Guarantee is confirmed, Vekoshop will provide, at its discretion, one of the following remedies:
free repair;
free replacement with an identical or equivalent product, subject to availability;
alternatively, a Vekoshop voucher equal to the original purchase price.
The voucher may be used for future purchases at Vekoshop.
The customer's statutory rights, including rights to subsequent performance, withdrawal from the contract, price reduction, damages or reimbursement within the scope of statutory warranty rights, remain unaffected.
7. Making a guarantee claim
To make a claim under the Veko Guarantee, please contact us within the guarantee period at:
Where possible, please provide:
your order number;
a detailed description of the defect;
clear photos or videos of the defect upon request.
You will then receive the necessary information regarding inspection and, where applicable, the return of the product.
8. Shipping costs
In the event of a confirmed guarantee claim, Vekoshop will cover the necessary costs of returning the product as well as any required costs for shipping a replacement product.
If our inspection determines that the issue is not covered by the Veko Guarantee, we will inform you before any potentially chargeable return shipment of the product.
Your statutory rights remain unaffected.
9. Product condition and included items
For used, inspected, refurbished or condition-graded products, the condition and items included may differ from those of the original new product.
The information provided in the relevant product description before purchase is decisive.
This may include, in particular:
known signs of use;
scratches or cosmetic imperfections;
missing original packaging;
alternative packaging;
missing or different accessories;
other known condition characteristics.
Characteristics expressly disclosed before purchase do not, by themselves, constitute a guarantee claim.
A functional defect that occurs later or that was not disclosed before purchase may be assessed under the Veko Guarantee.
10. Relationship with statutory warranty rights
The Veko Guarantee is an additional voluntary service provided by Vekoshop.
It does not replace or restrict your statutory warranty rights.
Your statutory rights apply regardless of whether a product includes the Veko Guarantee or whether a claim exists under this voluntary guarantee.
11. Contact
For questions or to make a claim under the Veko Guarantee, you can contact us at:
Vekoshop
Owner: Ivan Lamanna
Schloßstraße 14
91281 Kirchenthumbach
Germany
Email: support@vekoshop.eu
Website: www.vekoshop.eu
