Terms of service

1. Scope

These General Terms and Conditions apply to all orders concluded by consumers through the Vekoshop online store at www.vekoshop.eu.

A consumer is any natural person who enters into a legal transaction predominantly for purposes that cannot be attributed to their commercial or self-employed professional activity.

Any differing terms and conditions of the customer shall only be recognised if Vekoshop has expressly agreed to their application.

2. Products and Product Information

Vekoshop endeavours to present all products, characteristics, prices, scopes of delivery and availability completely and correctly.

Due to different screen settings, colours and representations may differ slightly from the actual product.

The relevant product description, selected variant, stated scope of delivery, displayed condition and the price shown at the time the order is completed shall be decisive.

Used, inspected, refurbished, reduced-price products or products classified according to condition grades are marked accordingly.

Depending on the product, the condition grades Grade A, Grade B and Grade C may be used in particular.

The relevant condition grade as well as known signs of use, cosmetic differences, missing or differing accessories, different or missing original packaging and other special characteristics are stated in the relevant product description.

The general classification into a condition grade does not replace the specific description of the individual product.

Signs of use, cosmetic differences or other specific condition characteristics expressly described before purchase shall be taken into account when assessing the agreed condition of the product.

Where a product deviates in a specific characteristic from the objective requirements for conformity with the contract, the consumer will be specifically informed of this deviation before placing the order.

Such a deviation only becomes part of the contract if it has been expressly and separately agreed with the consumer.

Merely stating a deviation in the product description does not replace any express and separate agreement required by law.

Defects that have not been expressly described are not automatically excluded merely because the product is described as used, inspected, refurbished, reduced-price, B-stock or classified as Grade A, Grade B or Grade C.

Statutory withdrawal rights and statutory rights in respect of defects remain unaffected.

If an ordered product is exceptionally no longer available, the customer will be informed without undue delay. Any payments already made will be refunded. Further statutory claims of the customer remain unaffected.

3. Ordering and Conclusion of Contract

The presentation of products in the online store generally does not constitute a legally binding offer but rather a non-binding invitation to the customer to submit an order.

By clicking the final order button, the customer submits a binding offer to conclude a purchase contract for the products contained in the shopping cart.

Receipt of the order is automatically confirmed by email.

This automatic acknowledgement of receipt does not yet constitute acceptance of the offer unless acceptance is expressly declared therein.

Unless otherwise provided for the selected payment method, the purchase contract is concluded as soon as Vekoshop expressly confirms the order, sends a shipping confirmation or dispatches the goods. The event occurring first shall be decisive.

For payment methods where payment or a payment instruction is made directly during the ordering process, the contract may already be concluded upon successful initiation or confirmation of the payment process.

Payment processing is additionally subject to the terms and conditions of the payment service provider selected by the customer.

4. Technical Steps for Concluding the Contract

The customer may initially place the desired products in the shopping cart without obligation.

During the further ordering process, the customer enters the contact, delivery and payment information required for the order and selects the desired shipping and payment method.

Before submitting the binding order, the customer receives an order overview and can check the entered information, selected products, quantities, prices, delivery address and payment method.

The binding order is only submitted by clicking the appropriately labelled final order button.

5. Correction of Input Errors

The customer may identify and correct input errors before submitting the binding order using the editing and correction functions provided in the shopping cart and checkout.

In particular, the customer may remove products, change quantities, correct input fields or return to previous stages of the ordering process.

Before clicking the final order button, the order may be reviewed once again.

6. Storage of Contract Text and Contract Language

Vekoshop stores the order and contract data required for processing the contract within the statutory and operational retention periods.

After submitting the order, the customer receives a confirmation by email containing the essential information relating to the order.

The applicable General Terms and Conditions, withdrawal terms and other legal information may be viewed, saved and printed on the website before completion of the order.

Where the customer uses a customer account, information relating to their orders may, where applicable, be viewed there.

No further permanent online access to the complete individual contract text is guaranteed.

The contract language governing the conclusion of the contract is German.

Translations into other languages are provided for ease of understanding. In the event of inconsistencies, the German version shall prevail to the extent permitted by law.

Vekoshop has not submitted to any special codes of conduct not required by law.

7. Cancellation Before Shipping

As long as an order has not yet been processed or shipped, the customer may request cancellation using the self-service function provided by Vekoshop or, where technically available, cancel the order directly.

There is no entitlement to cancellation outside statutory rights where the purchase contract has already been concluded and the order has already been processed or shipped.

Once an order has been shipped, cancellation using this function may no longer be possible.

After shipment, the customer may exercise their right of withdrawal in accordance with the separate withdrawal policy.

The voluntary cancellation option does not restrict the right of withdrawal.

8. Prices and Payment

All prices stated in the online store are final prices.

Due to the application of the small-business regulation pursuant to § 19 UStG, VAT is not shown separately.

The price applicable to an order is the price displayed to the customer immediately before submission of the binding order.

Subsequent price changes have no effect on contracts already concluded.

The available payment methods are displayed at checkout.

The customer is required to provide complete and correct payment information.

Unless otherwise stated for the relevant payment method, the purchase price is due upon conclusion of the purchase contract.

The terms and conditions of the respective payment service provider may additionally apply to payment processing.

9. Retention of Title

The goods delivered remain the property of Vekoshop until the respective purchase price has been paid in full.

10. Shipping and Delivery

Vekoshop delivers exclusively to delivery addresses within Germany.

Standard shipping within Germany is free of charge.

Where available for the relevant order, DHL Express may be selected for an additional charge. The specific price is shown to the customer at checkout before completion of the order.

Orders are generally processed within one business day after conclusion of the contract.

Where advance payment has been agreed, processing generally begins after receipt of payment.

The expected delivery time is normally 1–3 business days, unless a different delivery time is stated for the relevant product or at checkout.

Business days are Monday to Friday, excluding statutory public holidays at Vekoshop’s place of business or at the relevant delivery location.

Where shipment tracking is available, the customer generally receives a shipping confirmation by email after dispatch, including the tracking number and a tracking link.

For orders placed by consumers, Vekoshop bears the shipping risk until the goods are handed over to the customer or to a third party designated by the customer and authorised to receive them.

This does not apply where the customer independently appoints a carrier that was not previously offered by Vekoshop as a shipping option.

The shipping and delivery terms published on the website shall apply in addition.

The customer’s statutory rights in the event of delivery delays, loss or damage to the goods remain unaffected.

11. Right of Withdrawal and Returns

Consumers are entitled to the statutory right of withdrawal in accordance with Vekoshop’s separate withdrawal policy.

Vekoshop voluntarily extends the statutory withdrawal period to a total of 30 days, unless otherwise stated in the withdrawal policy.

Details regarding the withdrawal period, returns, allocation of costs, reimbursement, compensation for diminished value and statutory exceptions are set out in the applicable withdrawal policy.

Customers may also exercise their right of withdrawal using the electronic withdrawal function provided on the website.

The electronic withdrawal function is labelled “Withdraw from contract” or using another equivalent and unambiguous wording.

After submitting a withdrawal through the electronic withdrawal function, the customer will promptly receive an electronic acknowledgement of receipt containing the content of the withdrawal declaration as well as the date and time it was received.

Use of the electronic withdrawal function is voluntary. Withdrawal may still be declared by email or letter.

Used, inspected, refurbished, reduced-price goods or goods offered as Mystery Boxes are not excluded from the right of withdrawal merely because of their designation.

Statutory exceptions remain unaffected.

12. Return Shipping Costs

In the event of withdrawal without a defect in the goods, the customer bears the direct cost of returning the goods, provided that the customer was properly informed of this before completing the order.

In the event of a justified complaint due to goods being delivered defective or damaged, an incorrect delivery or missing components, Vekoshop bears the transport and return shipping costs required for statutory subsequent performance.

Details are set out in the withdrawal policy and the applicable statutory provisions.

13. Mystery Boxes

For Mystery Boxes, the exact contents may not be fully disclosed before purchase where this forms part of the concept of the product offered.

The essential characteristics, scope of the offer, product categories offered and any expressly guaranteed minimum values are set out in the relevant product description.

Mystery Boxes are not excluded from the right of withdrawal or statutory rights in respect of defects merely because of their designation.

Statutory exceptions to the right of withdrawal remain unaffected.

14. Statutory Rights in Respect of Defects

The statutory rights in respect of defects apply.

For used, inspected, refurbished products or products classified according to condition grades, known signs of use, cosmetic differences, missing accessories, deviations from the original scope of delivery or other special characteristics are stated in the relevant product description before purchase.

The classification of a product as Grade A, Grade B or Grade C does not constitute a general exclusion of statutory rights in respect of defects.

Defects that have not been specifically described are not automatically covered or excluded by classification into a condition grade.

A deviation from the objective requirements for conformity with the contract only becomes part of the contract if the consumer is specifically informed of the concrete deviation before placing the order and this deviation has been expressly and separately agreed.

Reduction of the Limitation Period for Used Goods

For used goods, the limitation period for statutory claims relating to defects may be reduced to one year from the statutory commencement of the limitation period.

Such a reduction is valid only if:

the consumer was specifically informed of the reduction before submitting their contractual declaration; and
the reduction was expressly and separately agreed in the contract.

Merely including the reduction in these General Terms and Conditions is not sufficient.

If no valid express and separate agreement is concluded, the statutory limitation period applies.

The reduction does not apply to:

claims arising from intentional or grossly negligent breaches of duty;
damages arising from injury to life, body or health;
claims under the German Product Liability Act;
claims arising from an expressly assumed guarantee;
other claims for which a statutory limitation of the limitation period is not permissible.

15. Voluntary Veko Guarantee

Where a Veko Guarantee is expressly offered for a product, this constitutes an additional voluntary service provided by Vekoshop.

The Veko Guarantee exists in addition to the statutory rights in respect of defects and neither restricts nor replaces them.

The exercise of statutory rights in the event of defects is free of charge for the consumer and is not dependent on the existence or use of the Veko Guarantee.

The Veko Guarantee applies exclusively to products expressly marked at the time of purchase as products covered by the Veko Guarantee.

The information provided for the relevant product and the published guarantee terms shall be decisive:

www.vekoshop.eu/pages/veko-garantie-ihre-sicherheit-beim

The guarantee terms will be provided to the customer on a durable medium no later than upon delivery.

16. Damaged, Defective or Incorrectly Delivered Goods

If goods are delivered damaged or defective, components are missing or the customer has received the wrong item, the customer may contact Vekoshop at:

support@vekoshop.eu

Where possible, the customer is asked to provide the order number, a description of the problem and helpful photos or videos.

This information facilitates and speeds up processing but is not a requirement for exercising statutory rights in respect of defects.

Vekoshop will review the matter and inform the customer of the further handling. Depending on the circumstances, this may include, in particular, repair, replacement delivery, return, price reduction, withdrawal from the contract or reimbursement.

The customer’s statutory rights remain fully unaffected.

17. Use of the Online Store

The online store may only be used in accordance with applicable laws.

The following are prohibited in particular:

fraudulent orders;
identity misuse;
attempts at manipulation or deception;
transmission of unlawful content;
spam;
infringement of intellectual property;
actions that infringe the rights of Vekoshop or third parties;
actions that impair the security or functionality of the online store.

Vekoshop reserves the right to review orders or access where there are concrete indications of fraud, misuse or security risks and, to the extent permitted by law, to reject or restrict them.

Contractual and statutory rights already accrued remain unaffected.

18. Customer Account

The customer is responsible for the accuracy of their information and for adequately protecting their login credentials.

The sale or transfer of a customer account is not permitted.

The customer may request deletion of their customer account in accordance with applicable data protection laws.

Vekoshop may temporarily block access to a customer account where there are concrete indications of misuse, fraud, unauthorised access or a serious breach of these terms.

The customer will be informed of such blocking unless legal or security-related reasons prevent this.

Contractual and statutory rights already accrued remain unaffected.

19. Intellectual Property

Texts, graphics, logos, images, videos and other content of the online store may be protected by copyright, trademark law or other intellectual property rights.

Reproduction, modification, distribution or commercial use is not permitted without the prior consent of the respective rights holder unless permitted by law.

Uses permitted by law remain unaffected.

20. Third-Party Services and Content

The online store may contain payment methods, services, applications or links provided by external providers.

The providers’ own terms and privacy notices may apply to their content and services.

Vekoshop is liable for its own breaches of duty in accordance with statutory provisions.

The customer’s statutory rights are not restricted by the integration of external providers.

21. Liability

Vekoshop is liable without limitation:

in cases of intent and gross negligence;
for damages arising from injury to life, body or health;
under the German Product Liability Act;
within the scope of an expressly assumed guarantee.

In the event of a slightly negligent breach of essential contractual obligations, liability is limited to the damage typical for the contract and foreseeable at the time the contract was concluded.

Essential contractual obligations are those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.

Otherwise, liability for slight negligence is excluded to the extent permitted by law.

The above liability provisions also apply in favour of Vekoshop’s legal representatives and vicarious agents.

22. Data Protection and Customer Content

Personal data is processed in accordance with Vekoshop’s privacy policy:

www.vekoshop.eu/policies/privacy-policy

Reviews, messages, images, videos or other content submitted by the customer may only be submitted if the customer holds the necessary rights.

Publication or any further use of such content shall only take place to the extent permitted by law or on the basis of consent or another appropriate legal basis.

23. Amendments to These General Terms and Conditions

The General Terms and Conditions published at the time of the order apply to that order.

Amendments to these General Terms and Conditions apply exclusively to future orders.

Contracts already concluded are not altered by subsequent amendments.

24. Applicable Law

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the country in which they have their habitual residence.

25. Place of Jurisdiction

For consumers, the statutory places of jurisdiction apply.

If the customer is a merchant, a legal entity under public law or a special fund under public law, Vekoshop’s place of business shall be the place of jurisdiction to the extent that such an agreement on jurisdiction is legally permissible.

26. Consumer Dispute Resolution

Vekoshop is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Statutory information obligations relating to a specific consumer dispute remain unaffected.

27. Contact and Provider Information

Vekoshop
Owner: Ivan Lamanna

Schloßstraße 14
91281 Kirchenthumbach
Germany

Telephone: +49 176 22002047
Email: support@vekoshop.eu
Website: www.vekoshop.eu

VAT ID: DE457384399