Shipping policy

Delivery Area

Vekoshop sells and delivers exclusively to delivery addresses within Germany.

Delivery to addresses outside Germany is currently not available.

Shipping Methods and Shipping Costs

For orders within Germany, the following shipping methods are available depending on the individual order:

Free Standard Shipping

Standard shipping within Germany is free for all orders.

After processing, the order is handed over to a suitable shipping carrier.

Where tracking is available for the shipment, you will automatically receive a shipping confirmation by email after dispatch, including the tracking number and a link to track the shipment.

DHL Express

DHL Express can be selected at checkout where this shipping method is available for the relevant order, product and delivery address.

The price for DHL Express is displayed at checkout before the order is completed.

DHL Express shipments are sent with tracking. After dispatch, you will receive an email containing the DHL tracking number and a link to track the shipment.

Delivery usually takes place on the next business day after the shipment has been handed over to DHL Express.

A specific delivery time or guaranteed delivery on the following business day only applies where this has been expressly offered and confirmed for the individual shipment.

Processing Time

Orders are generally processed within one business day after conclusion of the contract.

Where advance payment has been agreed, processing generally begins once payment has been received.

Business days are Monday to Friday, excluding statutory public holidays at Vekoshop’s place of business.

The processing time is separate from the subsequent transport time of the shipping carrier.

For individual products, a different processing or delivery time may be specified. In this case, the delivery time stated on the relevant product page or at the time the order is completed shall apply.

Delivery Time for Standard Shipping

The transport time for free standard shipping is generally 1–2 business days after the shipment has been handed over to the shipping carrier.

Taking the processing time into account, the expected total delivery time is normally 1–3 business days after conclusion of the contract or, where advance payment has been agreed, after receipt of payment.

A different delivery time may be specified for individual products. The delivery time shown on the relevant product page or at checkout before completion of the order shall apply.

Delivery Time for DHL Express

With DHL Express, delivery usually takes place on the next business day after the shipment has been handed over to DHL Express.

The actual delivery time depends in particular on the time of handover, the shipping day, the delivery address, statutory public holidays and the conditions applicable to the specific DHL Express shipment.

Selecting DHL Express generally reduces the transport time, but not necessarily the time required to process the order.

Shipment Tracking

As soon as your order has been dispatched, you will receive a shipping confirmation by email where tracking is available for the selected shipping method.

Tracking is provided for DHL Express shipments.

Using the tracking link provided, you can view the current processing and transport status with the relevant shipping carrier.

Please note that after a shipment has been electronically announced, some time may pass before the first physical scan appears in the tracking information.

Shipping Risk

For orders placed by consumers, Vekoshop bears the risk of accidental loss or accidental damage to the goods during transport until the goods are handed over to the customer or to a third party designated by the customer and authorised to receive them.

This does not apply where the customer independently appoints a carrier that was not previously offered by Vekoshop as a shipping option. The applicable statutory provisions remain decisive.

Delivery Delays

Despite careful order processing, deliveries may be delayed in exceptional cases.

Possible causes include, in particular:

• exceptionally high shipping volumes;

• unforeseeable delays by the shipping carrier;

• statutory public holidays;

• extreme weather conditions;

• strikes;

• force majeure;

• other events outside Vekoshop’s control.

As soon as we become aware of a significant delivery delay, we will endeavour to inform you without undue delay.

These notices do not constitute an exclusion or limitation of the customer’s statutory rights.

Damaged Shipments

If your order arrives damaged, please contact us as soon as reasonably possible at:

Email: support@vekoshop.eu

Where possible, please provide your order number and send us photographs of the damaged goods, the shipping packaging and, where visible, the shipping label.

Where possible, please keep the goods and packaging until we have informed you of the next steps.

We will review the matter and inform you about the further handling of the case. Depending on the circumstances, this may include, in particular, repair, replacement, return or refund.

Contacting us and providing photographs makes it easier to process the matter, but is not a requirement for exercising your statutory rights in respect of defects.

Your statutory rights in respect of defects remain fully unaffected.

Undelivered Shipments

If your order does not arrive within the stated or expected delivery time, please first check the shipment tracking.

If the tracking information does not clearly indicate the location or delivery status of the shipment, please contact us at:

Email: support@vekoshop.eu

Please provide your order number so that we can investigate the shipment and, where necessary, initiate a trace request with the shipping carrier.

A delivery status shown in the tracking information does not automatically exclude further investigation.

Incorrect or Incomplete Delivery Address

The customer is responsible for providing a complete and correct delivery address when placing an order.

If you notice an error in the delivery address after completing the order, please contact us immediately and, where possible, before dispatch at:

Email: support@vekoshop.eu

As long as the order has not yet been dispatched, we will try to correct the delivery address. However, a change cannot be guaranteed if the order has already been processed, packed or handed over to the shipping carrier.

After dispatch, it may no longer be possible to change the delivery address.

If a shipment is returned to Vekoshop due to a delivery address that was incorrectly or incompletely provided by the customer through their own fault, reasonable additional shipping costs may apply for reshipment. The customer will be informed before any chargeable reshipment takes place.

Contact

Vekoshop
Owner: Ivan Lamanna
Schloßstraße 14
91281 Kirchenthumbach
Germany

Telephone: +49 176 22002047
Email: support@vekoshop.eu
Website: www.vekoshop.eu